Aboutadmin

About us…

Indigo Cat was born in the mountains of North Vietnam in 2013. We choose to call us this as the indigo color is a dominant color among the Hmong. We find that color on clothes but it is mainly used in the making of batik.

The choice of the cat is more particular. The Hmong are originally from China and the Chinese are accustomed to call the Hmong “Miao” a word used by the Vietnamese. This name has a negative connotation. The best defense is a good offense, we have chosen to show clearly who we are and we are very proud of it.


Fair trade spirit…

We are a passionate supporter of fair trade. With our artisans we agree on a fair price that covers the cost of labor and materials and enables them to earn a fair compensation for their work.

Our role is to design products with our partners, follow their ideas and sell these items in our store. All in a logic of fair trade without any middleman. We are also suppliers in Vietnam, Australia, India and Japan.

The disadvantage of working in this way is that we can’t provide a recognized certification label (as Max Havelaar). A positive point is that we know 100% we do an ethic work and the exact origin of our products.

All our artisans can plan for the future with constant orders from month to month. Fair trade is not just about prices – it is founded on a commitment to long term relationships that provide mutual benefits for our business and those of our artisan partners.


Terms and Conditions

Prices and payment

Products purchased from Indigo Cat can be currently paid for using PayPal, which accepts all major credit cards without having to open an account. If you would prefer to make your payment by other means like a bank transfer, please contact us by email at indigocatsapa@gmail.com or directly with the contact form on the right of this page.

All our prices are in US Dollars basis. We only accept a full advance payment before shipping anything.

Shipping and delivery

Products purchased from Indigo Cat are processed and posted 1-3 days after payment is received. Unless otherwise requested, all orders are shipped via Airmail, with a tracking number provided. Vietnam Post lists average delivery times as between 2-4 weeks, however, it cannot guarantee delivery during this time due to differences in Customs procedures in each individual country.

All shippings via Vietnam Post Airmail are included and free of charge for you.

If you would prefer to have your purchase sent via Express Mail Service (EMS), please do not hesitate to contact us via email at indigocatsapa@gmail.com or directly with the contact form on the right of this page and we will quote you a shipping price. EMS transit times from Vietnam are listed as between 3-7 business days, depending on shipping destination.

Import duties, taxes and any other applicable charges are not included in the shipping cost. For all international shipments, these fees are the buyer’s responsibility, so please check with your country’s Customs agency to determine what these additional costs will be prior to making a purchase from Indigo Cat.

All items purchased from Indigo Cat will be shipped to the address you have registered with indigocat.asia, unless a preferred address is provided via an email.

Refunds and Exchanges

While Indigo Cat does not currently provide refunds, replacements or exchanges will be considered if the buyer makes contact via email at indigocatsapa@gmail.com or directly with the contact form on the right of this page within 7 days of receiving their purchase. Please note, however, that the buyer will be responsible for the additional shipping costs, and that immediate replacement cannot be guaranteed on our behalf due to the long time period required to make the items.

Additional policies

Many of the items listed on Indigo Cat are made using recycled or aging materials, coloured with natural dyes, while all are produced in traditional ethnic minority family homes, which are simple structure with dirt floors that are also used for raising children, washing, cooking, smoking meats, and storing rice and firewood, etc. As a result, individual items may have some minor flaws, such as imperfect embroidery, loose stitching and small marks or discolorations. We believe, however, that they do not detract from the beauty of the item and only add to its uniqueness.

Be aware that products offered on this website are normaly available but we may have scarcity of stock in certain products. You may receive an email if it is impossible for us to proceed and post your purchases within 1-3 days after receiving payment.

Wholesale

Please directly check the wholesale policies on the dedicated wholesale page.